Velkiusd Privacy Policy — Everything You Need to Know About How Your Data Is Protected

1 Introduction & Scope

Velkiusd ("we", "us", "our") operates an online gaming and betting platform for users in Bangladesh. This Privacy Policy applies to the Velkiusd main website, mobile app, and all associated services.

We believe privacy is a fundamental right. Velkiusd honours that belief — which is why our data policy is presented here in plain, straightforward language, not buried in fine print. If you have any questions, don't hesitate to reach out to our support team.

2 What Information Is Collected

Velkiusd may collect the following types of information:

A photo of your national ID or passport may be required for KYC (Know Your Customer) verification. This information is used solely for verification purposes and is stored securely.

3 Why We Collect Your Data

Velkiusd collects and processes data for the following legitimate purposes:

• Service Delivery: To enable account creation, process transactions, and provide access to games.
• Identity Verification: To verify age and identity (KYC) and to prevent fraud and money laundering.
• Security: Protecting your account, detecting suspicious activity, and preventing fraud.
• Legal Compliance: Meeting regulatory requirements and complying with licensing conditions.
• Service Improvement: Analysing user experience to improve the platform.
• Contact: Sending important account notifications and relevant offers.
• Responsible Gaming: To identify problematic gaming patterns and provide appropriate support.

4 Who Your Data Is Shared With

Velkiusd does not sell your personal data. However, limited information may be shared with specific third parties as necessary to operate our services:

• Payment Providers: Necessary financial information is shared with payment gateways — including bKash, Nagad, and Rocket — to process transactions.
• Game software providers: Providers such as Evolution Gaming and Pragmatic Play may receive limited data in order to deliver their gaming services.
• KYC/AML Services: Your information is shared with licensed verification services for identity checks.
• Regulatory Authority: Disclosure to licensing authorities and in connection with legal investigations is required where applicable.
• Analytics Services: Anonymized data may be used for platform performance analysis.

All third-party partners operate under confidentiality agreements and may not use your data for any purpose beyond what Velkiusd has authorized.

5 Data Protection Practices

Velkiusd safeguards your information using internationally recognised security measures:

• All data transfers are secured with TLS/SSL 256-bit encryption.
• Sensitive data stored in our database — including passwords and payment details — is held in encrypted format.
• Server and network infrastructure is protected by firewalls and intrusion detection systems.
• Staff access to data is restricted on a need-to-know basis.
• Regular security audits and vulnerability assessments are conducted.
• Two-factor authentication (2FA) is available to enable.

6 Cookie Policy

Velkiusd uses cookies and similar technologies across its website and app. The types of cookies and their purposes are outlined below:

• Essential Cookies: Required for login sessions, security, and core functionality — the site cannot operate without these.
• Functional Cookies: To remember your language preference, dark/light mode, and other personal settings.
• Analytics Cookies: To understand how pages are being used — this data is anonymised.
• Marketing Cookies: To show you relevant offers — you may opt out of these at any time.

You can manage cookies through your browser settings, but disabling essential cookies may prevent the platform from functioning properly.

7 Your Data Rights

As a Velkiusd member, you have the following rights:

To exercise any of these rights, email us at [email protected] or reach out via live chat. We typically respond within 30 days.

8 Data Retention

Velkiusd does not retain data for longer than necessary:

• Active Account Data: Retained for the duration of an active account.
• Financial Transaction Records: Typically 5–7 years, as required by legal obligations.
• KYC Documents: A minimum of 5 years after account closure, as required by regulatory standards.
• Marketing Preferences: Deleted immediately or within 30 days of opting out.
• Log Files: Automatically deleted after 90 days.

9 Minor Protection

Velkiusd strictly limits its services to users aged 18 and over. No data is collected from minors, and any such data discovered will be deleted immediately.

Date of birth is verified at registration. If there is any doubt, additional verification via official documents may be required. If you suspect a minor in your household is using Velkiusd, please contact us immediately — the account will be suspended without delay.

10 Policy Changes

Velkiusd may update this Privacy Policy at any time. For significant changes:

• Advance notice will be sent to your registered email address.
• The "Last Updated" date at the top of the page will reflect any changes.
• For significant changes, you may be asked to review and accept the updated policy upon your next login.

Continued use of the platform after changes have been made will be considered acceptance of the updated policy. If you disagree with the revised policy, you have the right to close your account.

11 Contact & Complaints

For any privacy-related questions, requests, or complaints, please contact us:

• Email: [email protected]
• Live Chat: Log in to the platform and click the chat button in the bottom-right corner
• Support Hours: 24 hours a day, 7 days a week